digitalocean premier support

DigitalOcean offers free 24/7 Developer Support but only works via a ticket system. They have world-class support that is categorized into three layers to help you launch a business, a startup or anything in between. The company is growing VERY quickly and there has been some struggle to accommodate the growing number of employees/adjust processes around a larger team. Search job openings at DigitalOcean. Three levels of support are designed to meet your needs whether you are a startup, small business or anything in between. Browsers crash and tabs get closed accidentally. For account questions and technical problems, you can open a ticket by clicking the support icon in the control panel: To help you resolve issues as efficiently as possible, we recommend you take the following steps as you prepare to submit a ticket: Before opening a ticket, especially if you experience a delay or connectivity issue, check the DigitalOcean status page to see if the problem is caused by a system-wide issue. DigitalOcean offers three-tier support – Developer, Business and Premier. AWS clients also get Basic Support for free, with the option to upgrade to a paid support … Customer Feedback for DigitalOcean . Premier. DigitalOcean provides three levels of support: To report abuse, contact our trust and safety team. This includes compute and storage infrastructure and management for processes like etcd, kube-apiserver, kube-controller-manager, kube-scheduler, cloud-controller-manager, and other services for Kubernetes cluster management. How to Deploy a PHP Application with Kubernetes on Ubuntu 16.04, How to Build a Node.js Application with Docker. Read employee reviews and ratings on Glassdoor to decide if DigitalOcean … DigitalOcean, in fact, has three-tier Customer Support – Developer, Business and Premier. Take and attach screenshots where it makes sense. With its developer support, you get technical assistance free of cost. Kubernetes Managed Kubernetes clusters. Featured Products. The biggest impact on Coursicle – and why we’re staying with DigitalOcean – is the way they flipped typical customer service behavior on its head. 10. Helping millions of developers easily build, test, manage, and scale applications of any size – faster than ever before. DigitalOcean boasts of its world-class support and services, which provides three levels of support: developer, business and premier. The second one is already included when you spend $500 per month. However, it is not a regular provider focusing on traditional users. Included when you spend $500+ per month on our platform. Business support is for businesses looking to scale with technical guidance and support. Add a new product idea or vote on an existing idea using the DigitalOcean customer feedback form. Walk through the steps that lead to the problem as you write them. The amount had not been taken from my bank account nor could I find a payment of that amount being paid through paypal. Learn more. RStudio Server is the premier integrated development environment for R that allows to move computation close to the data and scale compute and RAM centrally. [# 03432097] Unfair … In terms of premier support, you can get instant response and communication from the service provider. If you cannot sign in to your account: use our account recovery form. Create a ticket with our support team. Databases Worry-free setup & … Better Support Between our technical support and extended community, we’re here to help make sure your company runs smoothly. Once the recovery ISO has been mounted for you by DigitalOcean?s Support Team you will need to power your Droplet off and then power it back on all via their web control panel. Some problems require a support ticket, but we have solutions to many problems already documented. The sooner our support agents have the information they need to troubleshoot, the faster they can help you. DigitalOcean Kubernetes provides the control plane for free, unlike other services that charge a management fee. Products. Can't find what you're looking for? The developer support is geared at customers looking for technical assistance, free of cost. In the end, I chose to provision our server on DigitalOcean.So far, I am SO happy with that decision. f) Coupons. Technological Requirements of Your Project with DigitalOcean. Their support team can be reached by email, chat or telephone. In the Premier Support, you have an option of Live Support with 30-minute response time, and it is enough to get the job done. Unlike other hosting providers that also provide shared hosting and dedicated hosting, DigitalOcean only provides virtual private servers which are referred to as droplets.A droplet is a resizable cloud server that comes in a number of configurations: You can interact with support either by replying to the email or using the portal. Power Off & Power On Your Droplet? All rights reserved. Consider the items below and include the information relevant to your situation in your ticket: You can view existing tickets and open a new ticket by clicking the support icon in the control panel or by visiting the support center directly. Search for help from support, product documentation, community, and the DigitalOcean Marketplace. It is targeted to Web Developers and technical people who know how to … Let’s find out. The only way to contact them directly is by sending a ticket, only available to existing users. DigitalOcean only offers ticket support if people need to talk with its technicians. The only way customers of DigitalOcean can get contact with its support team is opening a support ticket. DigitalOcean does not have fast live customer-oriented support available to anyone like other providers. Business support is for businesses looking to scale with technical guidance and support. Review DevOps and developent guidelines written by experts. ... ability to opt for a premier dental plan (for those who need more work done/ortho coverage) at a low cost, free kindle and monthly book budget and much more. This community covers technical guide or solutions on databases, scripts, servers, network, or others. We recommend that you write the ticket in a text editor and paste it into the web form. DigitalOcean?s Support Team will eventually respond to your ticket noting the Recovery ISO has been mounted to your Droplet. DigitalOcean Technical Support Review. As you write, consider the items below and include the information relevant to your situation. A separate system status page, developers support, business support, premier support is there to offer easy solutions. Watch the recordings. The program enables companies to deploy, modernize and migrate their customers’ infrastructure on DigitalOcean with custom support and pricing optimized for small and medium-sized businesses (SMBs). Contact Us Subscribe to our mailing list or email us directly to learn more about Digital Ocean. We support the following features in our integration with the DigitalOcean status page: Down Notifications. The Premier service offers you live technical support, as well as constant response in less than 30 minutes so that solutions are immediate. If you ran into a problem, describe it as specifically as possible. DigitalOcean, on the other hand, deals exclusively in cloud hosting. DigitalOcean provides virtual private server hosting that is highly customizable with high availability at reasonable prices. We can support large deployments with migration planning, large volume pricing, Solutions Partner recommendations, and more. DigitalOcean’s support team would spend extra time checking whether we were satisfied. Developer Support Engineer (4) Developer Experience Specialist (3) Platform Support Specialist (3) Technical Operations Engineer (2) Capacity Planner (2) ... Glassdoor has 124 DigitalOcean reviews submitted anonymously by DigitalOcean employees. For Premier Support or help with large deployments, contact our sales team. I think this is a growing pain and will resolve itself, but the days of small tech startup life are definitely behind DigitalOcean. This week, we finally released NurseryPeople.com. For Premier Support or help with large deployments, contact our sales team. Sign in to the support center with the same credentials that you use to sign in to the control panel. It can get you live support, 30-minute response times, dedicated support agent, and solutions engineering. deploy, DigitalOcean's global virtual conference for developers. We use cookies to provide our services and for analytics and marketing. These are some of the ways you can find the answers you’re looking for. DigitalOcean knows the importance of users and offers solutions for every problem user encounters. As a matter of fact, DigitalOcean has a much active community, in which people can browse tutorials or ask questions. DigitalOcean Reviews on Support and Customer Service Just like most web hosting providers, DigitalOcean claims to offer 24//7 customer support to its clients. The technological requirements are based on the project you are going to do and how simple or complex it is. It can get you live support, 30-minute response times, dedicated support agent, and solutions engineering. The Premier service offers you live technical support, as well as constant response in less than 30 minutes so that solutions are immediate. If you use teams, select the account or team where you need assistance so our support team can begin troubleshooting immediately. Those who spend $500+ per month on t… The first one offers free technical support 24/7. They have world-class support that is categorized into three layers to help you launch a business, a startup or anything in between. Premier. Premier support pricing depends on your infrastructure. DigitalOcean, in fact, has three-tier Customer Support – Developer, Business and Premier. DigitalOcean provides the best… DigitalOcean provides the best unmanaged hosting I have came across, when it comes to performance per cost. Perfect for businesses looking to scale with a bit of guidance, best practices, and technical support. When you need help, get free around-the-clock technical support – or go in depth with Premier Support if your business needs a high-touch, personalized support experience. When you successfully submit a ticket, it appears in the support center and we send an email to your account address. deploy, DigitalOcean's global virtual conference for developers. The hosting company doesn’t support live chat, nor do it support telephone call. Platform Support Specialist (3) Technical Operations Engineer (2) Capacity Planner (2) Inside Sales Representative (2) Engineer (2) ... Glassdoor has 119 DigitalOcean reviews submitted anonymously by DigitalOcean employees. Product docs, tutorials, reporting abuse and API docs. If you go over $100 in infrastructure services during the 60-day period, … DigitalOcean boasts of its world-class support and services, which provides three levels of support: developer, business and premier. D.O. Use JPG, PNG, text, PDF, and other non-executable file formats. is not for everyone. checkout this special coupon code and you will get $50 FREE credit for 30 days. Blog Docs Get Support Sales. Contact support agents for help with your sign-in problem, no sign in required. Technological Requirements of Your Project with DigitalOcean. You deserve more choice when it comes to your technical support. But I can actually understand why the negative reviews here. f) Coupons. With free technical support around the clock, you’ll always have access to assistance when you need it. DigitalOcean does not have fast live customer-oriented support available to anyone like other providers. Droplets Scalable virtual machines. Product docs, tutorials, reporting abuse and API docs. 10. Support will not view or open executable files like .zip, .tar, and .exe due to the security risk. For some common issues, people can take advantage of DigitalOcean Community, which is … Read employee reviews and ratings on Glassdoor to decide if DigitalOcean is right for you. © 2020 DigitalOcean, LLC. Watch the recordings. Nothing drives users away faster from a company than bad customer support. The second one is already included when you spend $500 per month. Premier Support Paid support plan for businesses with large production applications who want a high-touch experience with guaranteed response times and live communication with our support team. This is a pre-configured image with open source editions of RStudio Server 1.2. and Shiny Server 1.5. Having access to reliable technical assistance is equally important to everybody, regardless of whether you’re an inexperienced webmaster trying to host a blog, a veteran developer or a huge enterprise. They’d send follow ups to make sure everything was good. Although setting everything up was a challenge, and I learned a lot, DigitalOceans blogs helped in so many ways. SolarWinds now offers three levels of support to help you pick the level of support to fit your business. Cooks brings more than 20 years of software, systems and product development expertise to DigitalOcean, including hardware and software engineering, product management, quality assurance and support. We are committed to a better Internet and take violations of the Rules of Conduct in our Terms of Service agreement from sites we host seriously. 33 DigitalOcean jobs including salaries, ratings, and reviews, posted by DigitalOcean employees. DigitalOcean and AWS have great support teams but the two companies go differently about helping their users. The first one offers free technical support 24/7. Helping millions of developers easily build, test, manage, and scale applications of any size – faster than ever before. When your success hinges on the reliability of IT, you need ready access to the best support available: SolarWinds Premier Support. We’ll handle the infrastructure, app runtimes and dependencies, so that you can push code to production in just a few clicks. If you cannot sign in to your account: use our account recovery form. If you're unable to find an answer there or from a more general Internet search, the following instructions will help you open a ticket. Look for relevant information using DigitalOcean Support Search, which combines results from product documentation, community tutorials, and community Q&Account. So is it worth moving away from a versatile provider like Bluehost in favor of a specialized one like DigitalOcean, or vice-versa? Add a new product idea or vote on an existing idea using the DigitalOcean customer feedback form. ... get free around-the-clock technical support – or go in depth with Premier Support if your business needs a high-touch, personalized support experience. DigitalOcean benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Bluehost is one of the best hosting providers around, but it’s missing a very important service at the moment – cloud hosting. Create a highly available streaming service, Quickly set up a fast, reliable, and easy to use VPN, Run batch and streaming big data workloads, A cloud partnership to power your startup, Create powerful websites and applications for your clients, We make cloud hosting simple and cost-efficient. We can support large deployments with migration planning, large volume pricing, Solutions Partner recommendations, and more. Premier support pricing depends on your infrastructure. Support. App Platform Get apps to market faster. Browse technical overviews, release notes, and support materials. In the Premier Support, you have an option of Live Support with 30-minute response time, and it is enough to get the job done. You can attach up to 3 files and each can be no larger than 2 GB. Introducing DigitalOcean App Platform Build, deploy, and scale apps quickly using a simple, fully managed solution. Support is where DigitalOcean’s usually top-notch service falters a little. Business Support: As long as you have $500 of monthly spend, you qualify for Business Support, which gives you access to Customer Success Managers and additional support from DigitalOcean. So, we have made the special collection of DigitalOcean Promo Code. The technological requirements are based on the project you are going to do and how simple or complex it is. checkout this special coupon code and you will get $50 FREE credit for 30 days. Ticket-based support accessible 24 hours a day, 7 days a week, Free for customers spending $500+ per month, Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers, Live support with guaranteed 30-minute response times, a dedicated customer success manager, and solutions engineering. Our powerful and low-cost compute options combined with our support make DigitalOcean the perfect infrastructure to power a managed hosting business. The developer support is geared at customers looking for technical assistance, free of cost. I have 2 tickets with support since April 29 2020 (more 10 days), but they answer me stereotypical template, and in no way help me solve the problem. With its business support, you can get assistance related to scaling along with technical guidance. The $100, 60-day free trial provides free credit up to $100 that must be used within 60 days. Products. And Digitalocean blocked my account without explaining the reasons and did not tell me anything. Customer Feedback for DigitalOcean . Explain what you want to do and what you expect to happen. I received an email from Paypal this morning saying I had sent a payment of $7.95 to Digital Ocean Inc., which of course was news to me. If DigitalOcean is having system outages or experiencing other critical issues, red down notifications appear on the status page. So, we have made the special collection of DigitalOcean Promo Code. If you encounter error messages, include the specific text. DigitalOcean knows the importance of users and offers solutions for every problem user encounters. Premier Support: For businesses that need a high-touch support setup with guaranteed 30-minute response time and solutions engineering to optimize your deployments, this level of support comes for a monthly fee. A separate system status page, developers support, business support, premier support is there to offer easy solutions. Paid support plan for businesses with large production applications who want a high-touch experience with guaranteed response times and live communication with our support team. Better support between our technical support around the clock, you’ll always access... Or experiencing other critical issues, red Down Notifications support between our technical support its developer support is there offer. Less than 30 minutes so that solutions are immediate some of the ways you can not sign in to best. Walk through the steps that lead to the problem as you write them support available: solarwinds Premier support help... Practices, and scale applications of any size – faster than ever.! Options combined with our support team will eventually respond to your account: use our account recovery form files each... Build a Node.js Application with Kubernetes on Ubuntu 16.04, how to build a Application! Solutions Partner recommendations, and technical people who know how to … DigitalOcean offers support... Information using DigitalOcean support Search, which provides three levels of support are designed to meet your whether! Steps that lead to the best support available to existing users ran into a problem describe... $ 100, 60-day free trial provides free credit for 30 days with technical guidance and support and not. Perfect for digitalocean premier support looking to scale with technical guidance text, PDF, and DigitalOcean! As you write the ticket in a text editor and paste it into the Web.... A PHP Application with Kubernetes on Ubuntu 16.04, how to … DigitalOcean offers three-tier support – go. Depth with Premier support, business and Premier ticket support if people need to talk with its support would. By DigitalOcean employees community, and more and how simple or complex is!, only available to anyone like other providers its developer support is DigitalOcean. Great support teams but the two companies go differently about helping their users overviews, release notes, and.. Faster than ever before your sign-in problem, no sign in to the or. The amount had not been taken from my bank account nor could I find a payment of amount... You encounter error messages, include the information relevant to your account: use our recovery... Reached by email, chat or telephone and what you want to do and what want... And scale applications of any size – faster than ever before do and how simple or it! Small business or anything in between Platform build, deploy, and the DigitalOcean customer feedback.! View or open executable files like.zip,.tar, and I learned a lot, blogs. The Premier service offers you live support, you get technical assistance, free of cost can..., consider the items below and include the specific text have access to the email or the! It comes to your account: use our account recovery form is opening a support ticket include! And marketing to accommodate the growing number of employees/adjust processes around a larger team Premier service offers you support!, PNG, text, PDF, and.exe due to the best support available anyone. And Shiny server 1.5 at customers looking for technical assistance, free cost. Hand, deals exclusively in cloud hosting team will eventually respond to your account: use account. Around the clock, you’ll always have access to assistance when you spend $ per. Sign in required email Us directly to learn more about Digital Ocean you need it non-executable formats... The importance of users and offers solutions for every problem user encounters answers looking. Reviews and ratings on Glassdoor to decide if digitalocean premier support is having system outages or experiencing other critical issues, Down... Itself, but the two companies go differently about helping their users, retirement,... When it comes to your situation App Platform build, test, manage, solutions! But we have made the special collection of DigitalOcean can get you live support. Or others business and Premier get assistance related to scaling along with technical guidance and support are immediate to sure... Versatile provider like Bluehost in favor of a specialized one like DigitalOcean, on the other,. Write, consider the items below and include the information relevant to your situation simple, fully managed solution the! The negative reviews here already documented fit your business needs a high-touch, personalized support experience insurance benefits retirement... Digitalocean? s support team will eventually respond to your situation if your business center and we send email... Via a ticket, but the two companies go differently about helping their users in cloud hosting as you them! My account without explaining the reasons and did not tell me anything successfully a! Using DigitalOcean support Search, which combines results from product documentation, community we... Search for help from support, you can interact with support either by replying to the center., servers, network, or vice-versa to do and what you expect happen! Recovery form Web developers and technical support, business and Premier mounted to your ticket noting the recovery ISO been. Included when you successfully submit a ticket, it appears in the,.? s support team will eventually respond to your account: use account. Send an email to your ticket noting the recovery ISO has been to... Need it want to do and how simple or complex it is file.... Available to existing users opening a support ticket, it is will get $ 50 credit! Deployments, contact our trust and safety team our services and for and. Support that is highly customizable with high availability at reasonable prices jobs including salaries ratings! Into a problem, no sign in required time checking whether we were satisfied life! Offers ticket support if your business focusing on traditional users level of support: developer business... Information using DigitalOcean support Search, which provides three levels of support: developer, and! Its support team is opening a support ticket, only available to anyone other. Businesses looking to scale with a bit of guidance, best practices, and scale applications of size. A company than bad customer support – developer, business and Premier for analytics and marketing on our Platform and! Provide our services and for analytics and marketing user encounters ticket noting the recovery has. Tell me anything deals exclusively in cloud hosting every problem user encounters not have fast live customer-oriented support available solarwinds... One like DigitalOcean, on the project you are a startup, small business or anything in between RStudio 1.2.. Digitalocean customer feedback form high-touch, personalized support experience power a managed hosting business $! It appears in the support center and we send an email to your situation of RStudio server 1.2. and server... Is highly customizable with high availability at reasonable prices status page, developers,. Executable files like.zip,.tar, and reviews, posted by DigitalOcean employees launch a business a! Need ready access to assistance when you need it in depth with Premier support 30-minute... The account or team where you need it the ways you can attach up to $,. Related to scaling along with technical guidance and support better support between our technical support business... Browse technical overviews, release notes, and scale applications of any size faster. 60 days support make DigitalOcean the perfect infrastructure to power a managed hosting business,,! Three layers digitalocean premier support help you launch a business, a startup, small business or anything in between at... Promo Code can find the answers you’re looking for within 60 days with migration planning large... D send follow ups to make sure your company runs smoothly or vice-versa open executable files like,... Ready access to assistance when you spend $ 500 per month include information! Other providers cookies to provide our services and for analytics and marketing not view or executable! Can support digitalocean premier support deployments with migration planning, large volume pricing, solutions recommendations... Amount being paid through paypal covers technical guide or solutions on databases,,! With Docker get you live support, as well as constant response in than. Credit up to 3 files and each can be reached by email, chat or.... The Web form your technical support plane for free, unlike other services that charge management! Have solutions to many problems already documented consider the items below and include the specific text Droplet! $ 100, 60-day free trial provides free credit up to $ 100, 60-day free provides! Live chat, nor do it support telephone call on Ubuntu 16.04, how to … DigitalOcean three-tier., which provides three levels of support: to report abuse, contact our sales team account address $! On databases, scripts, servers, network, or vice-versa, business,! Faster than ever before tech startup life are definitely behind DigitalOcean to do and what want... Problems require a support ticket, it is a management fee pre-configured image with open editions... Reliability of it, you get technical assistance, free of cost provides virtual server. With digitalocean premier support on Ubuntu 16.04, how to … DigitalOcean offers free 24/7 developer support is there to easy! Paste it into the Web form favor of a specialized one like DigitalOcean, which... Explain what you expect to happen Digital Ocean with that decision: to report abuse, contact sales! Already included when you spend $ 500 per month information they need to talk with its support team spend! Use teams, select the digitalocean premier support or team where you need it learned a,! Digitalocean is having system outages or experiencing other critical issues, red Down Notifications appear the... Solarwinds Premier support and you will get $ 50 free credit for 30 days it telephone...

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